What still works after the daily cap: 512 kbps, 1 Mbps and 2 Mbps explained
Your unlimited eSIM slows down once the daily quota runs out. Here is what messaging, maps, music, video and calls can still do at 512 kbps, 1 Mbps and 2 Mbps.
An unlimited travel eSIM is never quite unlimited: every plan gives you a daily amount of full-speed data, then slows the line until a 24-hour reset. We read the plan pages of 15 providers and compare them on that daily amount, the speed after it, hotspot rules, plan lengths and price per day.
Plan your trip
Istanbul photo, see photo credits
The short version
The best unlimited eSIM for most trips in 2026 is TonMobile: it sells unlimited plans in more than 130 single countries, from one day up to a month, with prices that start at $3.10 a day in much of Europe. Saily and Ubigi give bigger daily full-speed quotas (5 GB), and Holafly is the simple choice when one plan has to cover many European countries.
An unlimited eSIM is a data-only plan with no total gigabyte limit during its validity. You will not be cut off on day four because a counter hit zero. What you get instead is a two-speed day.
The first part of each day runs at full 4G or 5G speed until you have used the plan's daily quota. After that, the line keeps working at a lower, fixed speed until the 24-hour period ends and the quota refills. Providers call this a fair usage policy, a daily high-speed allowance, or simply throttling.
So the useful question is never "is it unlimited?". It is "how much do I get at full speed each day, and how slow is it afterwards?". Those two numbers explain almost every complaint about unlimited plans that we read in provider help pages.
Travel eSIM brands resell capacity from local mobile operators. TonMobile's own terms say plainly that it is a reseller and does not run the network, and the same is true across this market. The local operator sets how much heavy traffic a roaming customer can push through its towers, and the eSIM brand passes that rule on to you as a daily quota.
That also explains why limits can change from one country to the next inside the same app. A provider may run on a generous partner network in one country and a stricter one next door.
Daily quota
The gigabytes you can use each 24 hours at normal 4G or 5G speed. Sometimes called high-speed data or daily allowance.
After the quota
The fixed speed the line drops to, often 512 kbps, 1 Mbps or 2 Mbps. It lasts until the reset.
The clock
When the quota refills. Airalo, Nomad and Ubigi count 24 hours from the moment you activate, not from midnight.
Sharing
Whether you can share data with a laptop, and whether shared data has its own cap or counts toward the daily quota.
Our glossary of plan-card terms covers a few more, such as validity, activation window and top-up.
We scored each of the 15 providers from 1 to 10 on six criteria: how many countries have an unlimited plan, price per day, choice of plan lengths, daily full-speed quota, hotspot rules, and ways to buy and pay. The full table and the weighting are on the provider scores page, and the method is explained in how we score.
| Provider | Score | Unlimited where | Full speed per day | After the cap | Hotspot | Plan lengths |
|---|---|---|---|---|---|---|
| TonMobile | 9.0 | 130+ single countries | 1 GB on the cards we read | 512 kbps on those cards | Most countries, carrier dependent | 1, 3, 5, 7, 15, 30 days |
| Saily | 8.6 | 62 countries, Europe and Asia & Oceania packs | 5 GB | 1 Mbps | No separate cap | 5 to 30 days |
| Airalo | 8.3 | Many countries, Europe, Asia, Latin America | 3 GB | 1 Mbps | Allowed, counts toward 3 GB | 3, 7, 15, 30 days (examples) |
| Holafly | 7.8 | Countries plus a 33-country Europe plan | Not published | Operator slowdown up to 1 day | 1 GB a day | 1 to 90 days |
| Ubigi | 7.8 | Selected countries | 5 GB (plan checked) | 2 Mbps | Data sharing allowed | Plan by plan |
| Simlocal | 7.8 | About ten priced destinations, USA and Europe | 5 or 10 GB | 1 Mbps on plan pages read | Listed as included | 7 and 15 days, Europe also 30 |
| Nomad | 7.5 | Selected countries | 2 GB | About 1 to 2 Mbps | Not stated | Plan by plan |
| GigSky | 7.1 | USA, Canada, Mexico | 3.5 GB | Reduced, speed not published | Advertised as unlimited sharing | 1, 3, 5, 7, 14, 21, 30 days |
| MobiMatter | 7.0 | Per-country marketplace | Not published | Not published | Works on Japan plans | 3 to 15 days (Japan) |
| Trip.com eSIM | 6.9 | USA and Asia guides | 1 GB | Throttled, 384 kbps cited | Not published | 1 to 10 days (USA) |
| Maya Mobile | 6.8 | 165+ countries | Not published | Not published | Not published | 3, 7, 14, 30 days |
| Jetpac | 6.7 | USA page read | 3 GB | Up to 1 Mbps | Tethering, no data cap | 30 days seen |
| Yesim | 6.5 | 83 countries | Not published | Not published | Operator dependent | 7, 15, 30, 60 days |
| Flexiroam | 6.3 | Not published | 3 GB | Not published | Allowed | Not published |
| aloSIM | 6.2 | Selected destinations | 1.5 to 3 GB | Varies by destination | Allowed | Not published |
Click a column heading to sort. Blank or "not published" means we could not read the figure on the provider pages.
TonMobile is a travel eSIM service that sells plans for about 200 countries and regions through a Telegram bot, a web app and apps for iPhone and Android. In its web app, more than 130 individual countries have an "Unlimited" tab next to the usual fixed-gigabyte plans, which is the longest unlimited list among the providers we compared.
Lengths come in six steps: 1, 3, 5, 7, 15 and 30 days. A few countries stop at 15 days, Japan among them. The short end is what sets it apart: a one-day plan in the UK, France, Spain or Germany costs $3.10, so a long weekend does not force you into a week-long package.
The plan cards we read for the UK and Turkey said the first 1 GB each day runs at full speed and the line then drops to 512 kbps until the next day. That is a smaller quota than Saily, Airalo or Ubigi publish, so the plan suits travelers who mostly navigate, message and post photos rather than stream all evening. Limits are set by the local partner network, so read the card for your own country before paying.
Payment is flexible: Visa, Mastercard, Apple Pay, Google Pay, and crypto including Bitcoin and Toncoin. The homepage says no documents are needed to buy. You get 180 days to activate after purchase, so buying a plan a month before the flight is fine. The Android app holds 4.5 stars from 162 reviews, with more than 10,000 downloads.
Good
Watch out
How it handles the cap. After the daily quota the line stays connected at the slower speed shown on the card, which keeps maps, messaging and voice calls in apps working. Because quotas come from the local partner network, a country's card can differ from the UK and Turkey examples, so treat 1 GB as what we saw, not a promise for every destination.
Buying and managing. All four ways to buy are equal: the @tonmobile Telegram bot, the web app, the iPhone app and the Android app. The app tracks remaining data and validity, lets you top up an installed eSIM, gift an eSIM to someone else or buy several at once for a family. Cashback lands as bonus balance in US dollars, valid for a year. Support answers in the bot and apps from 06:00 to 23:00 (UTC+2).
Refunds. TonMobile considers a refund before the package expires if your phone turns out not to support eSIM, if the network is unavailable in the covered area because of the provider, or if data still cannot be enabled four hours after you contact support. A working eSIM that slows down after its daily quota does not qualify, which is fair warning to read the card first.
Best for: one-country trips from a weekend to a month, travelers who want to pay in crypto, and anyone who already lives in Telegram.
Saily says its unlimited plans give 5 GB of high-speed data in each 24-hour period, then 1 Mbps, and that hotspot sharing is unlimited on every plan. That combination is the strongest for anyone who works from a laptop on the road.
Coverage is narrower than TonMobile's: 62 countries plus a Europe regional plan (35 countries) and an Asia and Oceania pack. Plan lengths run 5, 7, 10, 15, 20, 25 or 30 days, so there is no option for a two-day stop. The Europe plan starts at $28.99 on its overview page.
Good
Watch out
Best for: remote workers who tether a laptop every day, and longer stays in countries on Saily's list. If your trip is two or three days, the 5-day minimum means paying for days you will not use.
Airalo explains its unlimited plans in one sentence: 3 GB of high-speed data per 24-hour period from activation, then 1 Mbps. Tethering is allowed with no extra limit, but whatever your laptop uses comes out of the same 3 GB. Plans can be topped up or extended, and examples of validity are 3, 7, 15 and 30 days.
Good
Watch out
Best for: travelers who like rules written down before they pay, and trips where a top-up mid-way might be needed. Remember that a laptop on hotspot spends the same 3 GB your phone needs for the evening.
Holafly's Europe plan covers 33 countries for one price, from $11.90 for 3 days to $76.50 for 30 days, and plans run from 1 to 90 days. It does not publish a daily full-speed number. Instead, it says partner operators may apply a fair usage slowdown for up to one day. Hotspot sharing is capped at 1 GB a day, so a 7-day plan allows up to 7 GB of sharing in total.
Good
Watch out
Best for: rail and road trips through several European countries, and long stays up to three months. If you plan to share data with a laptop, the 1 GB daily hotspot cap is the line to read twice.
On the Ubigi unlimited plan we read (Egypt, 30 days, $69), the first 5 GB each day run at full speed and the rest at 2 Mbps. That fallback is fast enough for most video calls. The plan starts when you arrive, and you have six months to activate it. Unlimited is available in selected countries rather than everywhere Ubigi sells data.
Best for: people who need video calls even after the quota is used, in a country where Ubigi sells an unlimited plan.
Nomad gives 2 GB of high-speed data per day on most unlimited plans, then about 1 to 2 Mbps depending on the plan, resetting 24 hours after activation. Its plan rules add that unlimited plans cannot take extra data or extra days, and that you have 60 days from purchase to activate.
Best for: moderate users with a fixed itinerary who browse, navigate and post a lot but rarely stream. Because there are no extensions, buy the full trip length at the start.
These providers have a shorter write-up here because they publish fewer details about their unlimited plans. Each one has a full card with criterion scores on the provider scores page.
A quota sounds abstract until you picture a real day. Say you activate the plan at 8 in the morning, use maps and messages all day, upload holiday photos at lunch and watch a few videos in the evening. When you hit the quota, nothing switches off. Pages simply load slower until 8 the next morning.
Three practical details follow from this.
It depends on how fast you spend data. The dials below assume you use 3 GB spread evenly over a day, a fairly heavy tourist day with video. With a 5 GB quota you never leave the fast lane; with 1 GB you spend most of the day in the slow lane.
TonMobile
Nomad
Airalo
Saily
Ubigi
If your day is mostly maps, messaging and a handful of photos, a 1 GB quota can last into the evening, and price per day becomes the deciding factor. Our guide to a month abroad works through realistic daily budgets.
Messaging, email, maps, voice calls in apps
Hard: Video calls, streaming, big uploads
Adds standard-definition video and music streaming
Hard: HD video, cloud photo backup
Adds most video calls
Hard: 4K video, large downloads
Everything, including hotspot for a laptop
Hard: Only your daily quota
The gap between 512 kbps and 2 Mbps is large in practice. At the lower speed, a voice call over WhatsApp or Telegram usually holds, but a video call will often freeze. At 2 Mbps most video calls connect at reduced quality. If you rely on the slow lane every evening, the fallback speed matters as much as the quota.
Refunds and the slow lane
Speed reduction after the daily threshold is part of the product, not a fault. TonMobile's terms, for example, list it among the plan limitations that do not qualify for a refund once the eSIM is installed. Read the quota before you buy, not after.
Fixed plans are almost always cheaper per gigabyte. Unlimited plans charge for certainty. The clearest way to see the trade is on one provider's price list for one country. Here are TonMobile's Turkey prices from its web app.
| Plan | Data | Validity | Price |
|---|---|---|---|
| Fixed | 3 GB | 30 days | $5.90 |
| Fixed | 10 GB | 30 days | $14.40 |
| Fixed | 20 GB | 30 days | $21.90 |
| Fixed | 50 GB | 90 days | $34.30 |
| Fixed | 100 GB | 180 days | $52.20 |
| Unlimited | Daily full-speed quota, no total cap | 7 days | $16.50 |
| Unlimited | Daily full-speed quota, no total cap | 30 days | $69.50 |
On a month in Turkey, the cheapest fixed plan stays below the unlimited price at any realistic level of use. Unlimited still wins on a different axis: you never run out, you never top up mid-trip, and a hotspot session for your laptop never ends the plan early.
Pick unlimited when
Pick a fixed plan when
The trip picker at the top of this page turns your daily habits into a rough daily figure and tells you which plan type fits. It uses each provider's published quota, so it is a guide, not a promise of speed.
Unlimited becomes good value on short trips with heavy use. Seven days of unlimited in Turkey or the UK costs $16.50 on TonMobile. If you would otherwise buy 10 GB for $14.40 and risk running out, the difference is small for the comfort of not counting.
An unlimited travel eSIM is one of three ways to stay online abroad. The other two are your home carrier's roaming package and a prepaid SIM bought in the country. Each one fits a different traveler, and the differences are mostly about cost, effort and what happens to your phone number.
| Option | How you get it | Phone number | Typical catch |
|---|---|---|---|
| Unlimited travel eSIM | Bought online before the trip, installed by QR code or app | Data only, home SIM stays active for texts | Daily full-speed quota, one country or one region per plan |
| Home carrier roaming | Already on your line, sometimes as a day pass | Your own number, calls and texts work | Price varies widely by carrier and country |
| Local prepaid SIM | A shop or kiosk on arrival | A new local number | Time spent buying it, often an ID check, and a swapped SIM slot |
TonMobile claims its plans are up to five times cheaper than roaming. That depends heavily on your own carrier, so compare its price for your exact destination with your carrier's roaming page before deciding. The real advantage of a travel eSIM is that it is ready before you board, and your home number keeps receiving bank codes on the second line.
Most phones that support eSIM can hold your home SIM and a travel eSIM at the same time. You set the travel eSIM as the line for mobile data and leave the home line on for calls and texts, with data roaming off on the home line so you are not charged twice. One-time codes from your bank still arrive, and you never pull a physical SIM out at a gate.
Data roaming has two switches
Turn data roaming on for the travel eSIM, which needs it to join the local partner network, and keep it off on your home line. Mixing the two up is the most common reason for a surprise bill or a plan that "does not work" on arrival.
Usually yes, but every provider handles it differently, and hotspot is where most unlimited plans quietly stop being unlimited.
If hotspot does not work on a TonMobile eSIM, its help center suggests checking that the APN in the hotspot (tethering) section matches the APN used for mobile data, then restarting the phone. On iPhone, the setting lives at SettingsCellularyour eSIMCellular Data Network.
A laptop uses far more data than a phone, because it runs updates, cloud sync and full desktop websites. Our laptop hotspot guide covers how to stop that from eating your quota in the first hour.
Unlimited prices swing widely between countries, even inside one app. Use the price explorer to see TonMobile's unlimited prices for popular destinations, then compare the per-day cost against how long you are staying.
Unlimited price explorer
TonMobile single-country unlimited prices in USD, read from its web app in October 2026. Prices can change, so confirm at checkout.
For a trip that stays in one country, single-country unlimited plans are the cheapest route we found. TonMobile charges $3.10 for a day and $69.99 for 30 days in the UK and France, and $74.62 for 30 days in Spain, Germany or Portugal.
Crossing borders changes the picture. A TonMobile unlimited plan only works in the country it was bought for, so a route through France, Switzerland and Italy needs three plans or a regional fixed-GB pack. For that kind of trip, Holafly's 33-country Europe plan or Saily's 35-country Europe plan keeps you on one eSIM. Our Europe guide works through both options.
TonMobile's USA unlimited plan costs $23.86 for 7 days and $99 for 30 days. Holafly's USA plan, which runs on AT&T and T-Mobile, lists $27.50 for 7 days and $73.90 for 30 days, with hotspot capped at 1 GB a day. Canada is noticeably pricier on TonMobile: $42.56 for 7 days. The USA guide has the full comparison.
Southeast Asia is good value on TonMobile: a week of unlimited costs $22.53 in Thailand, $27.25 in Vietnam and $28.02 in Indonesia or Singapore. Japan stops at 15 days ($46.96), as do South Korea, Malaysia and China, so a month in Japan means two plans in a row or a fixed plan.
Turkey is one of the cheapest unlimited countries we found: $16.50 for a week and $69.50 for 30 days. The UAE costs more, $29.68 for 7 days and $123.72 for 30, and Saudi Arabia sits in between at $29.98 for a week.
Unlimited plans are sold in fixed lengths, and a trip rarely matches them exactly. Paying for days you do not use is the hidden cost of unlimited, so it helps to know which lengths each provider sells.
A few worked examples with TonMobile's October 2026 prices show how much the steps matter.
4 days in London
A 5-day UK plan costs $12.50. A 3-day plan plus a 1-day plan costs $7.50 plus $3.10, which is $10.60, if you are happy to install a second plan.
10 days in Thailand
A 7-day plan ($22.53) plus a 3-day plan ($10.05) covers ten days. The 15-day plan costs $47.47, so splitting saves about $8.66.
3 weeks in Japan
Japan's longest unlimited plan is 15 days ($46.96). Add a 5-day ($16.46) and a 1-day plan, or switch to a fixed plan for the last week.
A month in Lisbon
The 30-day Portugal plan works out to about $2.49 a day, less than buying shorter plans back to back.
Two cautions before you split plans. First, each plan is its own purchase with its own activation, so check in the app how a second plan is applied to an installed eSIM. TonMobile's help center explains that a top-up starts once the previous plan's data is used up, which suits fixed plans more than unlimited ones. Second, a longer plan has a lower price per day, so splitting only pays when the next length up is much longer than your trip.
The full-speed part of an unlimited plan is only as fast as the local network it rides on. Providers in this guide describe it in similar terms: TonMobile's store listing promises 4G and 5G in almost every destination, Holafly connects to 5G where available and falls back to 4G and LTE, and Nomad gives 5G or 4G depending on what is available locally.
None of them can promise a speed figure for the fast lane, because it changes with the operator, the time of day and how close you are to a tower. What they can promise is the rule: how many gigabytes run on that network at full speed, and the speed you drop to afterwards. That is why this guide scores the rule, not a speed test.
Some providers name the partner operators on the plan page. Holafly lists AT&T and T-Mobile for its USA plan, for example. Others show the network once the eSIM is installed. If coverage in a specific area matters, such as a national park or an island, check the named operator's own coverage map before you buy. Holafly itself warns that coverage can be weaker in rural and remote areas, which is true of every travel eSIM.
If the line is slow from the start
A slow line before you have used your quota is usually a network or setting issue, not throttling. Toggle airplane mode, check that data roaming is on for the travel eSIM, and try selecting the network manually in the line's settings.
Knowing where you stand in the day helps you decide whether that video can wait for Wi-Fi. There are two places to look.
Phone counters do not know about the provider's daily reset, so treat them as a guide. If your plan resets 24 hours after activation, note the time you activated and check usage against that clock rather than midnight.
TonMobile takes Visa and Mastercard cards, Apple Pay, Google Pay and several cryptocurrencies, including Bitcoin and Toncoin. Other providers list their own payment options at checkout. Its terms describe how crypto refunds work: they are paid in the same number of tokens received, without adjusting for price changes, and Bitcoin payments are refunded in USDT over TRON, TON or Ethereum because Bitcoin network fees are high. You can also take a refund as US-dollar balance inside the platform instead.
TonMobile says no documents are required to buy an eSIM. That makes it quick to order for a trip that starts tomorrow, from the Telegram bot or the web app. Prices on its platform are shown before tax, and its terms say any local taxes are the buyer's responsibility.
Each phone needs its own eSIM, so a family of four on unlimited plans pays four times. Two ways to cut that cost: give one person a plan with a generous hotspot rule and let the others connect to it, or give heavy users unlimited plans and light users small fixed plans. TonMobile's app lets you buy several eSIMs at once and send one as a gift to another person, which saves setting up the app on every phone.
It is on the plan card or in the plan details. Under 1 GB is fine for maps and messages. Daily video or work calls need 2 GB or more.
512 kbps keeps messengers and maps alive. 1 Mbps adds low-resolution video. 2 Mbps keeps most video calls usable.
Count your days and see which lengths the provider sells. TonMobile's 1, 3 and 5-day plans avoid paying for a full week on a short stop.
A separate daily hotspot cap, a shared quota and a network-dependent hotspot are three very different things if you work from a laptop.
One country per plan or a regional bundle? And how long after buying can you activate: 180 days on TonMobile, six months on Ubigi, 60 days on Nomad.
The steps are the same for every provider here. We use TonMobile's flow as the example because it offers four ways to buy: the Telegram bot, the web app, the iPhone app and the Android app.
The phone must support eSIM and must not be locked to your home carrier. TonMobile's web app has a compatibility check on each country page.
Choose the plan length and read the daily full-speed line on the card before paying.
Card, Apple Pay, Google Pay or crypto on TonMobile. Other providers show their own payment options at checkout.
Scan the QR code or follow the in-app install. Do not delete the eSIM afterwards: TonMobile notes that some eSIMs can only be installed once.
Switch mobile data to the travel line and turn on data roaming for it. Keep your home SIM active for bank text messages.
Phone-specific screens are in our guide to speeds after the cap, which also covers how to check how much of today's quota is left.
| What happens | Likely cause | What to do |
|---|---|---|
| Fast in the morning, slow at night | Daily quota used up | Normal behavior. Move big uploads to Wi-Fi, or choose a plan with a larger quota next time. |
| No internet after landing | Data roaming off on the travel line | Turn on data roaming for the eSIM line and make it the mobile data line. |
| Hotspot connects but no internet | Hotspot APN differs from data APN | Copy the mobile data APN into the hotspot field and restart. |
| Plan seems to have ended early | Validity started at activation | Check the activation date in the app. Validity counts from activation, not from purchase. |
| Deleted the eSIM by mistake | Some profiles install only once | Contact support before buying a new plan; reinstalling is not possible on every plan. |
Save the evening quota
Turn on Low Data Mode on iPhone or Data Saver on Android for the travel line. Background photo backups and app updates then wait for Wi-Fi.
Most disappointment with unlimited plans comes from a handful of avoidable choices made before or during the trip.
The quota decides the experience. A 1 GB card and a 5 GB card are both called unlimited, but they feel very different on an evening of video.
Activating late at night puts the reset at night too. If your plan resets from activation, activate on the morning you arrive so a fresh quota greets each day.
Cloud photo backup and app updates can use a full quota in minutes. Restrict them to Wi-Fi for the travel line.
A laptop on hotspot can spend a day's quota in one long session. Check whether hotspot has its own cap or shares the daily allowance.
Single-country unlimited plans stop working at the border. For a multi-country route, look at regional plans instead.
Some eSIM profiles can only be installed once. Contact support first, then remove the eSIM only if they tell you to.

Long stays
A month in one country with a laptop. Look for a large quota and a clear hotspot rule. Our month-abroad guide runs the numbers.
Short and heavy
Three days of maps, photos and video. Short unlimited plans like TonMobile's 3-day option keep the price close to a fixed plan.
Sharing
One phone shares data with others. Check whether hotspot has its own daily cap first.
Peace of mind
When you have no idea how much you use, unlimited removes the guesswork, at a higher price per gigabyte.
Who should skip it: travelers on hotel Wi-Fi most of the time, people who only need maps and messaging, and anyone hopping across many countries who would need a new unlimited plan at each border.
Your unlimited eSIM slows down once the daily quota runs out. Here is what messaging, maps, music, video and calls can still do at 512 kbps, 1 Mbps and 2 Mbps.
Most unlimited eSIMs let you share data with a laptop, but each provider sets its own rule. Here is who allows what, how to switch hotspot on, and how to keep a laptop from spending the whole daily quota.
Staying in one country or crossing several borders? Single-country unlimited prices next to Holafly and Saily Europe plans, with the arithmetic for three routes.
No. Every unlimited plan we read has a daily full-speed quota and a slower speed after it, which resets every 24 hours. There is no total cap, so you are never cut off, but you are not always fast.
Saily and the Ubigi plan we read both publish 5 GB of full-speed data per day. Airalo publishes 3 GB and Nomad 2 GB. Ubigi has the fastest fallback at 2 Mbps.
For a single country, TonMobile had the lowest prices we found: $3.10 for a day and $69.99 for 30 days in the UK and France. Prices vary by country and change often, so confirm at checkout.
The unlimited plans in this guide are data-only. Calls and texts go through apps such as WhatsApp, Telegram or FaceTime, and your home SIM can stay active for bank text messages.
Only if it is a regional plan, such as Holafly's 33-country or Saily's 35-country Europe plan. TonMobile unlimited plans work only in the country they were bought for.
Usually 24 hours after activation, not at midnight. Airalo, Nomad and Ubigi all count the day from your activation time.
Mostly yes, with different limits. Holafly caps it at 1 GB a day, Airalo counts it toward the 3 GB quota, Saily has no separate cap, and on TonMobile it depends on the local carrier and phone.
Generally not. Speed reduction after the daily quota is part of the plan. TonMobile, for example, refunds only in specific cases such as an incompatible phone or data that cannot be enabled after contacting support.